You can use the “Search” bar at the top of the site by entering the product name, code, or category of interest .
Alternatively, you can browse through the different categories on the site to easily find the desired product.
Do the products arrive already assembled?
Most products are delivered disassembled to facilitate transport .
Assembly instructions are normally included in the package or available on the product sheet.
Are prices inclusive of VAT?
Yes, all prices indicated on the site are inclusive of VAT, according to the rates provided by current legislation.
How much are the shipping costs?
Shipping costs are always free for all orders.
What are the delivery times?
Delivery times depend on product availability.
5–10 working days for available products
20–30 working days for items that must be produced or sourced on request
Estimated times are always indicated on the product sheet before purchase.
How can I place an order?
After choosing the desired product, click on “Add to cart” .
You can continue adding other products or proceed with the purchase by clicking on “Proceed to checkout” .
During the procedure you will be asked to:
enter the shipping address
choose the payment method
verify the order summary
Once the payment is completed, you will receive a confirmation email with the order details.
How do I add a product to the cart?
To add a product to the cart, simply:
open the product sheet
select the desired quantity
click on “Add to cart”
The cart will automatically update with the added products.
Does adding products to the cart oblige me to purchase?
No. Adding a product to the cart does not involve any purchase obligation.
You can modify or delete products from the cart at any time before completing the payment.
What payment methods can I use for my purchases?
We accept the following payment methods:
Credit and debit cards from the Visa, Mastercard, American Express, and Maestro circuits
PayPal
Apple Pay
Google Pay
Advance bank transfer
If you choose payment by bank transfer, you will automatically receive an email with the bank details after order confirmation.
Will I receive an invoice or receipt for my order?
For every order placed on the site, the relative commercial document for tax purposes is issued .
If you need an invoice, you can request it at the time of order or by contacting our Customer Service and providing the necessary billing data.
The tax documentation will be sent to the email address used for the purchase.
Is it safe to use digital payment methods on Vikasa Home?
Yes. All payments made on the site take place via protected connections and secure payment systems.
Payment data is managed directly by the payment providers and is not stored in our systems.
Can I modify or cancel an order?
It is possible to request the modification or cancellation of an order only if it has not yet been handed over to the courier .
Once the order has been shipped, it will no longer be possible to modify it.
Can I change the delivery address after placing the order?
If you realize you have entered an incorrect address, contact our Customer Service immediately .
We will do our best to communicate it to the courier, but the change is not always guaranteed if the order has already been processed.
How can I track the shipment of my package?
When your order is shipped, you will receive a shipping confirmation email containing the useful information to track the delivery.
What happens if the courier does not find me at the time of delivery?
The courier will normally make a second delivery attempt .
If the second attempt is also unsuccessful, the shipment will temporarily remain in storage and our Customer Service may contact you to organize a new delivery.
What should I do if the package arrives damaged?
If the packaging is visibly damaged, we advise you to:
accept the package with reserve
or refuse the delivery
and contact our Customer Service immediately.
How can I make a return?
If you are not satisfied with your purchase, you can exercise the right of withdrawal within 14 days of delivery .
To start the return procedure, it is necessary to contact our Customer Service indicating the order number .
All information is available in the Right of Return section of the site.
How and when will I receive the refund?
Once the returned product has been received and its integrity verified, we will proceed with the refund .
The refund will be made using the same payment method used for the purchase .
In the case of payment by bank transfer, you may be asked to provide your IBAN for the credit.
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